Your satisfaction is our priority. If you are not satisfied with your purchase then we are here to resolve your concern/issue. We will be delighted to consider any item in a saleable condition, with its receipt and original packing. Please note that images of each product’s color and design may vary slightly from actual product’s color and design, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time, size and other factors. We will only be accepting those products for return that either have manufacturing issues, wrong sizes and the shipment of the wrong items.

Return Policy:

To return an item, kindly contact our Customer Care at wecare@ethnic.org.uk

In regards to return processing, please note the following important pointers:

* Returns will only be accepted within 14 days of purchase

* £2.99 flat rate for shipping returns

* No fees for restocking items

* Products marked as final sale items will not be catered for returns

Damaged Goods:

We are sorry if the item you have received is damaged in any way.

Reach us at our customer care wecare@ethnic.org.uk within 14 days of your purchase, no complaints will be catered afterwards.

After getting your return query, your order will be first checked by our relevant team and after assessment you will be offered a refund.

Refund:

If the received items are either in a damaged condition, have manufacturing issues, wrong sizes or wrong items are shipped, only then a refund will be issued via the same method that was utilized for payment of the original order.

Order Cancellation/Editing:

If you wish to submit a cancellation request, you may initiate the request via Customer Care at wecare@ethnic.org.uk. You may cancel your order at any time before the shipping process. After the shipment of your order, you will receive an email with a tracking number against your order.