We endeavor to make every piece of information as accurate as possible. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed. We reserve the right to make changes to the Information on this website, or to services described therein, or update such information at any time without notice.

Please view the Site which explains how to place an order. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.

We will confirm our acceptance of your order to you by sending you a confirmation e-mail that confirms that the products have been dispatched (“Confirmation”). The Contract between us will only be formed when we send you the Confirmation.

If we are unable to supply you with a product, for example because that product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the products, we will refund you the full amount including any delivery costs charged as soon as possible.

At the time you place an order you must give authority for payment. We may take payment from you at any time between you placing the order and us accepting your order.

The prices payable for the items that you order are clearly set out on the Site. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price provided that we notify you before we accept your order.

The price of a product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.

The price of a product listed does not include delivery charges.

All prices are expressed inclusive of any VAT payable unless otherwise stated.

Any order you may place with us is subject to availability of the products ordered. We cannot and do not guarantee that any item shown on the Site will be available continuously or at any given time.

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.

The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer or mobile phone’s display of colours accurately reflect the colour of the products. Your products may vary slightly from those images

At the time you place an order we may not be able to provide an exact date of delivery. In those circumstances we will endeavor to provide you with an approximate delivery time when you place the order and we or our delivery partners will contact you again when we are able to specify a date.

We will endeavor to provide delivery in 5 – 7 days of items within the United Kingdom but we are not able to guarantee any specific delivery date. Should there be any delay due to any given reason, you will be informed via phone or email regarding status of shipment. We will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

We offer £5.99 shipping rate in the United Kingdom on online orders. Upon placing an order, you will receive an email from our Customer Service to ensure order accuracy. Once your order has been confirmed, it will be sent to our warehouse for shipment.

Ethnic.org.uk offers free shipping for orders above £60.

These terms and conditions and this Agreement will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently.

This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

If you have any queries or wish to make any complaints about us or our products, please contact wecare@ethnic.org.uk